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General Terms and Conditions of Sale

www.modelmakers3d.com

GENERAL INFORMATION

The ownership of this website www.modelmakers3d.com, (hereinafter Website) is held by:

Eduard Bardia Patau, with NIF: 14268248Z, and whose contact details are:
Address: Av. Andorra 10 2on 2a 08700 Igualada
Contact telephone: 606838303
Contact email: eduard.bardia@modelmakers3d.com

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Web Site (www.modelmakers3d.com) and the purchase or acquisition of products and/or services.
services therein (hereinafter referred to as the “Conditions”).

For the purposes of these Terms and Conditions, it is understood that the activity that Modelmakers3D performs through the
Web site includes:

-Creation of customized scale objects with 3D printing, for model trains, dioramas and scale scenery.

-3D Printing

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and Modelmakers3D’s privacy and data protection policy. By using this Web Site or by making and/or requesting the purchase of a product and/or service through this Web Site, the User agrees to be bound by these Terms and Conditions and all of the above, so if you do not agree with all of the above, you should not use this Web Site.

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, navigates and/or uses the Web Site, since those in force at the time the purchase of products and/or services is requested will be applicable.
For all questions that the User may have regarding the Conditions, he/she may contact the owner using the contact details provided above or, if applicable, using the contact form.

THE USER

The access, navigation and use of the Web Site, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so they accept, from the moment they start browsing the Web Site, all the Conditions set forth herein, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as appropriate.

The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:
Use this Web Site only to make inquiries and purchases or acquisitions.
legally valid. Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled and the relevant authorities would be informed.
Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other data (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Web Site.
The Web Site is directed primarily to Users residing in Spain, but may sell to other EU countries. Modelmakers3D makes no representation that the Web Site complies with the laws of other countries, either in whole or in part. Modelmakers3D disclaims all liability that may arise from such access, as well as does not ensure shipments or provision of services outside Spain, unless specified below: Spain, Germany, Andorra, Austria, Belgium, Denmark, Finland, France, Gibraltar, Greece, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland.

The User may formalize, at its option, with Modelmakers3D the contract of sale of the products and / or services desired in any of the languages in which these Conditions are available on this Web Site.

PURCHASE OR ACQUISITION PROCESS

Users may purchase on the Website by the means and in the ways established. They should follow the online purchase and/or acquisition procedure of www.modelmakers3d.com, during which several products and/or services can be selected and added to the cart, basket or final shopping space and, finally, click on: \”Checkout”.

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the User will receive an email confirming that Modelmakers3D has received your order or request for purchase and / or provision of service, ie order confirmation. And, if applicable, you will also be informed by e-mail when your purchase is being shipped. Where appropriate, this information may also be made available to the User through his or her personal connection space on the Website.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via e-mail and, if applicable, via the User’s personal connection space on the Website. Also, the User may, if desired, obtain a copy of your invoice on paper, by requesting it to Modelmakers3D using the contact spaces on the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, image of it on its page on the Website, indicating, by way of example, but not exhaustive, and on a case-by-case basis: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or cost of the services; and acknowledges that the placement of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Communications, purchase orders and payments involved during transactions made on the Website could be archived and retained in the computerized records of Modelmakers3D in order to constitute a means of proof of transactions, in any case, respecting reasonable conditions of security and the laws and regulations in force in this regard are applicable, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

AVAILABILITY

All purchase orders received by Modelmakers3D through the Website are subject to the availability of the products and/or that no circumstance or force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of services. In the event of difficulties in the supply of products or if there are no products in stock, Modelmakers3D undertakes to contact the User and reimburse any amount that may have been paid as a fee. This shall also apply in cases where the provision of a service becomes unfeasible.

PRICING AND PAYMENT

The prices displayed on the Web Site are final prices, in Euros (€) and include taxes, unless otherwise indicated and applied by law, especially with regard to VAT.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, Modelmakers3D performs delivery and/or shipping services through: Nacex.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted means of payment will be: Credit or debit card, PayPal, and Bank Transfer.

Modelmakers3D uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, if such entity does not authorize payment, Modelmakers3D will not be responsible for any delay or non-delivery and may not enter into any contract with the User.

Once Modelmakers3D receives the purchase order from the User through the Website, a pre-authorization will be made in the appropriate card to ensure that there are sufficient funds to complete the transaction. The charge to the card will be made at the time the User is sent the confirmation of shipment and/or confirmation of the service being provided in the manner and, if applicable, place established.

If the payment method is PayPal, the charge will be made at the time Modelmakers3D sends a confirmation of the purchase order or purchase of products and / or services to the User.
In any case, by clicking on “Place order” the User confirms that the payment method used is his own.

Purchase orders or purchases in which the User selects bank transfer as a means of payment will be reserved for 5 calendar days from the order confirmation in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by Modelmakers3D for the Website. When the system receives the transfer, the order will be prepared and processed for shipment.

Using this method of payment, the User must ensure that he/she correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, Modelmakers3D will not be able to validate the order, which will be cancelled.

DELIVERY

In those cases in which physical delivery of the contracted goods is required, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands), European Union, Spain (Peninsula and Balearic Islands) and the United States.
Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If for any reason, which was attributable, Modelmakers3D could not meet the delivery date, will contact the User to inform him of this circumstance and he may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the User’s absence, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to have it redelivered.
If the User is not going to be at the place of delivery in the agreed time slot, he/she should contact Modelmakers3D to arrange delivery on another day.

In the event that 30 days have elapsed since your order is available for delivery, and has not been delivered for reasons not attributable to Modelmakers3D, Modelmakers3D will understand that the User wishes to withdraw from the contract and the contract will be deemed terminated. As a consequence of the termination of the contract, all payments received from the User will be refunded to the User, with the exception of the additional costs resulting from the User’s own choice of a delivery mode different from the least expensive mode of ordinary delivery offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is deemed to be terminated. However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him/her.
For the purposes of these Conditions, it shall be understood that delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.
The risks that may arise from the products shall be borne by the User from the time of delivery.

The User acquires ownership of the products when Modelmakers3D receives full payment of all amounts due in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time subsequent to full receipt of the amount subject to payment by Modelmakers3D.
In accordance with the provisions of Law 37/1992, of December 28, 1992, on Value Added Tax (VAT), purchase orders for delivery and/or service shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.
In the same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common system of VAT, purchase orders shall be located, for delivery and/or supply, in that Member State of the European Union in which the address appearing on the purchase order is located and, therefore, the applicable VAT shall be that in force in that Member State.

TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that it detects that there has been an error when entering data necessary to process your purchase request on the Website, you can modify them by contacting Modelmakers3D through the contact spaces provided on the Website, and, where appropriate, through those enabled to contact customer service, and / or using the contact details provided in the first clause (General Information).

Likewise, this information may also be corrected by the User through his or her personal connection space on the Website. In any case, the User, before clicking on “Place order”, has access to the space, cart, or basket where their purchase requests are noted and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights.

RETURNS

In the cases in which the User acquires products on or through the Website of the owner, he/she is entitled to a series of rights, as listed and described below:

Right of Withdrawal


The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 14 calendar days without justification. This withdrawal period shall expire 14 calendar days from the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the Modelmakers3D Website or in the event that the goods making up his order are delivered separately, 14 calendar days from the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of such goods making up the same purchase order, or on
in the case of a service contract, 14 calendar days from the date of conclusion of the contract.

To exercise this right of withdrawal, the User must notify its decision to Modelmakers3D. You may do so, where appropriate, through the contact spaces provided on the Website. The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Modelmakers3D makes available as part attached to these Conditions, however, its use is not mandatory.

In order to comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the withdrawal period.

In case of withdrawal, Modelmakers3D will reimburse the User all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which Modelmakers3D is informed of the decision to withdraw by the User.

Modelmakers3D will reimburse the User using the same payment method used by the User to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, Modelmakers3D may withhold such reimbursement until it has received the products or items of the purchase, or until the User provides proof of the return of the same, depending on which condition is met first.

The User can return or send the products to Modelmakers3D at: Av.Andorra 10 2on 2a 08700 Igualada

And it shall do so without undue delay and, in any event, no later than 14 calendar days from the date Modelmakers3D was informed of the withdrawal decision.

The User acknowledges knowing that he/she shall bear the direct cost of return (transport, delivery) of the goods, should any be incurred. In addition, it shall be liable for any diminution in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
The User acknowledges that there are exceptions to the right of withdrawal, as stated in Article 103 of Royal Legislative Decree 1/2007 of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalized products; products that may deteriorate or expire rapidly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery.

In the same sense governs the provision of a service that the User could hire on this Website, as this same law states that the right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by Modelmakers3D, he will have lost his right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice.

Return of defective products or shipment error


These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the stipulated in the contract or purchase order, and that, therefore, should contact Modelmakers3D immediately and let him know the existing nonconformity (defect / error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether to proceed with the refund or, if applicable, the replacement of the same.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an e-mail confirming the refund or replacement of the non-conforming item.
The amount paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery costs and the costs incurred by the User to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at any time for the User, as a consumer and user, shall always apply.

Warranties


The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product, responding Modelmakers3D, therefore, for the lack of conformity of the same that is manifested within two years from delivery of the product.

In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by Modelmakers3D and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily intended; and they present the usual quality and performance of a product of the same type and which are fundamentally to be expected of the same. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipment. However, some of the products marketed on the Web Site may not have the same characteristics as the products sold on the Web Site.
homogeneous as long as they derive from the type of material from which they are made, and are therefore part of the individual appearance of the product, and are not a defect.

On the other hand, it could be the case that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering that the User is dealing with a defective product, the User also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise its legal warranty rights directly against them during the two years following the delivery of such products. To do so, the User must have retained all information relating to the warranty of the products.

DISCLAIMER OF LIABILITY

Unless otherwise provided by law, Modelmakers3D accepts no liability for the following losses, regardless of their origin:

Any losses that are not attributable to any breach by you;

Business losses (including loss of business profits, revenues, contracts, anticipated savings, data, goodwill or unnecessary expenses incurred); or

Any other indirect loss that was not reasonably foreseeable by both parties in the
The time at which the contract for the purchase and sale of the products was formalized between both parties.

Likewise, Modelmakers3D also limits its liability for the following cases:

Modelmakers3D applies all the measures concerning to provide a faithful visualization of the product on the Web Site, however it is not responsible for the smallest differences or
inaccuracies that may exist due to a lack of screen resolution, or problems with the
browser being used or others of this nature.

Modelmakers3D will act with the utmost diligence for the purpose of making available to the company in charge of the transport of the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially for causes such as strikes, road delays, and in general any other typical of the sector, resulting in delays, losses or thefts of the product.

Technical failures that due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Unavailability of the Web Site for maintenance or other reasons, preventing the availability of the service. Modelmakers3D puts all means at its disposal for the purpose of carrying out the purchase process, payment and shipping / delivery of products, however disclaims liability for causes not attributable to it, fortuitous event or force majeure.

Modelmakers3D shall not be liable for misuse and/or wear and tear of the products that have been used by the User. At the same time, Modelmakers3D will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.

In general, Modelmakers3D shall not be responsible for any failure or delay in the
performance of any of the obligations assumed, when such performance is due to events beyond its reasonable control, i.e., due to force majeure, which may include, but is not limited to, the following:

-Strikes, lockouts or other industrial action.
-Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared), or
threat or preparations for war.
-Fire, explosion, storm, flood, earthquake, earthquake, subsidence, epidemic, or any other
natural disaster.
-Inability to use trains, ships, airplanes, motorized transport or other means of transportation.
public or private transportation.
-Inability to use public or private telecommunications systems.
-Acts, decrees, legislation, regulations or restrictions of any government or authority
public.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Modelmakers3D will have an extension in the deadline to fulfill them for a period of time equal to the duration of the cause of force majeure. Modelmakers3D will use all reasonable means to find a solution that will allow it to fulfill its obligations despite the force majeure.

WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Web Site, the User agrees that most communications with Modelmakers3D will be electronic (e-mail or notices posted on the Web Site).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that Modelmakers3D send electronically comply with the legal requirements of being in writing. This condition shall not affect the rights recognized by law to the User.

The User may send notifications and / or communicate with Modelmakers3D through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, Modelmakers3D may contact and / or notify the User in your email or postal address provided.

WAIVER

No waiver by Modelmakers3D of any particular legal right or action or failure by Modelmakers3D to require strict performance by the User of any of its obligations shall constitute or waive any other rights or remedies arising under a contract or the Conditions, or relieve the User from the performance of its obligations.
No waiver by Modelmakers3D of any of these Conditions or any rights or remedies arising from a contract shall be effective unless it is expressly stated that it is a waiver and is formalized and communicated to the User in writing.

NULLITY

Should any of these Conditions be declared null and void by a final decision issued by a competent authority, the rest of the clauses shall remain in force, without being affected by such declaration of nullity.

FULL AGREEMENT

These Conditions and any document expressly referred to in these constitute the entire agreement between the User and Modelmakers3D in relation to the object of sale and replace any other pact, agreement or prior promise agreed verbally or in writing by the same parties.

The User and Modelmakers3D acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

DATA PROTECTION

The information or personal data provided by the User to Modelmakers3D in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided are truthful.

APPLICABLE LAW AND JURISDICTION

Access to, browsing and/or use of this Web Site and contracts for the purchase of products through the same shall be governed by Spanish law.

Any controversy, problem or disagreement arising out of or related to the access, navigation and/or use of the Website, or the interpretation and execution of these Conditions, or the sales contracts between Modelmakers3D and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

COMPLAINTS AND CLAIMS

The User may send Modelmakers3D their complaints, claims or any other comments you wish to make through the contact details provided at the beginning of these Conditions (General Information).

In addition, Modelmakers3D has official complaint forms available to consumers and users, and that they can request Modelmakers3D at any time, using the contact details provided at the beginning of these Conditions (General Information).

Also, if a dispute arises from the conclusion of this purchase contract between Modelmakers3D and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website:
https://ec.europa.eu/consumers/odr/.

This General Terms and Conditions of Purchase document was created using the online general terms and conditions of purchase template generator on 11/05/2022.